Articles on: Members
This article is also available in:

How to remove a member account?

Table of contents:



If a member account was created by mistake or is no longer needed, you can delete it in two different ways!


IMPORTANT! Please note that deleting an account is permanent and cannot be undone.



How to delete a member account


Deleting from the quick menu


  1. Search for the member using the search bar,
  2. Click the three-dot menu next to the selected member,
  3. Select Delete account entirely,
  4. Confirm the deletion!




Deleting from the member profile


  1. Open the member profile edition
  2. Click the three-dot menu in the top-right corner,
  3. Select Delete account entirely and confirm your decision.




What happens after deleting an account?


  • After permanently deleting an account:


  1. The member will lose access to the mobile app and will disappear from the member lists,
  2. All future bookings and automatic enrollments will be cancelled,
  3. Active memberships will be terminated,
  4. Additional memberships and family accounts will be deleted together with the main account,
  5. Saved payment cards and recurring payments will be removed,
  6. Member cards and payment links will stop working,
  7. The email address will be released and can be used to create a new account.


Deleting an account does not remove the member's history!


  • The following information will remain in the system:
  • transaction history,
  • attendance history.



You may also find these articles helpful:


Editing a member – club guide
Member account types
User logs

Updated on: 06/08/2026