Automatic payment reminders
- Introduction
- Events related to reminding your gym members about payments
- Membership expiration
- Expected membership payments
- Failed recurring payments
- All sessions used
- Useful tip
Automatic payment reminders
In WodGuru, you can automatically send emails and SMS messages, and automatically create tasks for your team. To create an automation, we use various events.
Also see:
The most important events related to reminding your gym members about payments are:
- Membership expiration
- Expected membership payment
- Failed recurring payment
- All sessions used
In this article, we will focus on the rules for using those events.
Membership expiration
We use this event for:
- continuous memberships without installments
- continuous memberships with the last installment
- non-continuous mamberships
We don't use it for:
- continuous memberships that have installments and these installments have not yet ended
Expected membership payment
- We use for all continuous memberships (with and without installments)
- We can schedule this event BEFORE or AFTER
Failed recurring payment
Applies to continuous memberships where the form of payment is recurring card charge.
All sessions used
Automation that will allow you to find gym members who have used their last session in the membership on a given day.
The system sends this automatic message around 9.00pm.
Useful tip 😎
All events can be used to send emails and SMS, but not only.
We also use them to generate tasks for the task list - e.g. for a person from the reception to call a gym member whose card payment has been rejected.
It is then worth checking in the Settings > Onine payments tab what was the reason for rejecting the transaction.
Updated on: 05/12/2023