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Automatic payment reminders

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Automatic payment reminders


In WodGuru, you can automatically send emails and SMS messages, and automatically create tasks for your team. To create an automation, we use various events.


Also see:



The most important events related to reminding your gym members about payments are:


  1. Membership expiration
  2. Expected membership payment
  3. Failed recurring payment
  4. All sessions used


In this article, we will focus on the rules for using those events.


Membership expiration


We use this event for:


  • continuous memberships without installments
  • continuous memberships with the last installment
  • non-continuous mamberships


We don't use it for:


  • continuous memberships that have installments and these installments have not yet ended


Example: Continuous membership, installment 6/10 - the automation with the "Membership expiration" event will not work, in this case the event "Expected membership payment" should be used).


Expected membership payment


  • We use for all continuous memberships (with and without installments)
  • We can schedule this event BEFORE or AFTER


Example: we use this event as a reminder about the upcoming payment for a continuous membership (BEFORE) or information that someone has not paid for a membership, but should have X days ago (AFTER).


If the membership is continuous and there are installments in it, then the automation with the event "Expected membership payment" will stop with the last installment - because the next payment is no longer expected 😉)


Failed recurring payment


Applies to continuous memberships where the form of payment is recurring card charge.


Example: After a failed recurring (card) payment, we can schedule an automation to check what's going on 😉


All sessions used


Automation that will allow you to find gym members who have used their last session in the membership on a given day.
The system sends this automatic message around 9.00pm.


Example: we set the automation by using the event "All sessions used" for 1 days AFTER. Whoever used the last session today, will get a message tomorrow.


Useful tip 😎


All events can be used to send emails and SMS, but not only.


We also use them to generate tasks for the task list - e.g. for a person from the reception to call a gym member whose card payment has been rejected.


It is then worth checking in the Settings > Onine payments tab what was the reason for rejecting the transaction.

Updated on: 05/12/2023