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Basic information
Default settings
Email delivery
SMTP configuration

Basic information

WodGuru e-mails are available to everyone, with no extra charge.

We can send them in several different ways:

Automatic messages
Email campaigns (Communication > Campaigns)
Instant messages (directly from a schedule or a members' list)

Default settings

By default, all emails are sent from your WodGuru email address:

All emails sent to the above address (usually they will be simply replies from gym members) are redirected to the address that you can set in the Settings > Sending messages tab

Email delivery

It happens that some of the messages you send will bounce off the recipient's mail. Assuming the recipient's email address is correct, this is because your email may be treated as SPAM.

You can check whether your email has been delivered or not in the Communication > Message history tab.
Much more often, emails are bounced from non-standard mailboxes, such as, where anti-spam filters can be problematic. E-mails like don't cause such problems.

Whether an email ends up in spam or not depends on many factors, and there are a lot of articles on the web about it, for example:

What WodGuru does to prevent this from happening:
Adds the option to opt-out of receiving emails (unsubscribe)
It remembers the addresses to which the message could not be delivered and blocks sending emails to those addresses in the future
Breaks down big amounts of emails into smaller parts so they are not sent all at once

What WodGuru has no influence on:
The content of the message,
The title of the message,
The addressee

Emails should have a lot of text compared to pictures. Links in the message should lead to reputable sites. We should avoid phrases like "free", "special offer", "buy now".

When we use the default WodGuru email address, reputation is built by all WodGuru customers using

To become slightly independent, you can integrate WodGuru with your gym's email box using the SMTP protocol.

SMTP configuration

What is SMTP and how can it help us? SMTP is a protocol that is used to transfer e-mail messages and attachments. It's used to transmit e-mail between e-mail servers and from e-mail clients, to e-mail servers. It can help us in the situation when some of our e-mails are not being delivered to our clients and the steps above didn't work.

We can enable it in Settings > Sending messages tab, and there you will find the SMTP Configuration button

After clicking it, you will see a form in which you must enter the data for your SMTP mail server.

You will find out which data you need to put in the form from the provider of your domain and e-mail.

If you use a Gmail, for the e-mail you will need to put an e-mail that is connected to your WodGuru account and the password that you use for you e-mail.

For the host it's:

And for the port it's either one of those three: 587, 465 or 25. The most usual encryption that Gmail uses is TLS.

What if there's a connection error?

Try to type different port numbers one by one.

Make sure (for the Gmail) that you have enabled the "Allow less secure apps" option in your Gmail account settings.

What if I don't use Gmail? What is my host and port information?

There are many various e-mails domains, and it would take forever if we would try to write down every single one in here.

You can find it by googling it, or you can always feel free to contact us on our chat, and we'll do what we can best to help you with that and make it easier for you 😊❤

💡 You may also want to check out:

Why a member doesn't receive e-mails?
Automation of sending e-mail and sms messages
Module: SMS

Updated on: 01/12/2023

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