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Absence fee & booking ban

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Absence fee & booking ban — how it works


Sometimes a member books a class... and never shows up.
They take a spot, others can’t join, and your coach ends up training an empty room 😅


In WodGuru you can totally fix that 🙌


You’ve got three options:


  1. Absence fee,
  2. Booking ban,
  3. Blocking bookings based on wallet state.


You can use each one separately — or combine them all, depending on how your club works!



Where to enable absence fee?


Make sure you have the wallet module enabled.



Go to Settings → Bookings rules and edit your booking rules section to set the fee amount for missed classes.



When does the system charge an absence fee?


  • Member was booked but didn’t show up.
  • You remove them from the class → the system will ask if you want to charge the absence fee.
  • You can always edit the amount before confirming


Each time, you can decide if you want to charge the fee — or skip it, if there’s a reason not to



💡 If you have online payments enabled, the member can pay off the debt directly from their app 💰


How to enable paying off the debt in the app?


You need to have online payments enabled
If it is enabled, go to the Settings>Online payments tab and allow the wallet payoff by enabling the slider on the right:



Booking ban after no-show


Sometimes instead of a fee, you prefer a short break from bookings 😉


That’s what the Booking ban is for!


You’ll find it in:


Settings → Booking rules → Bookings ban



How it works:


  • Member misses a class → you remove them → system asks if you want to apply a ban.
  • You can set how many days the ban should last.


The booking ban applies to the member’s entire account in the club, regardless of which membership they use!


In the app, members will see this message:



👉 You can change the ban end date directly from the member’s profile edition. Each change will be saved in the member’s history



How to block bookings for members with debt in their wallets?


If you want to make sure a member can’t book any classes until their wallet balance is positive, go to:


Settings → Memberships → Advanced settings → Membership limitations


In the section "Block bookings based on wallet state", set the amount from which the system will start blocking bookings.


  • For example:

If you set it to “0”, a member with any negative wallet state won’t be able to book classes


This works perfectly with absence fees — the system automatically prevents debtors from booking new classes 😉



How does it all work together?


You’ve got full flexibility!


You can:


  • only charge an absence fee,
  • use a booking ban after a no-show,
  • or combine all three options.


💡 Example:


A member doesn’t show up → you charge the fee → wallet goes negative → the system automatically blocks bookings until they pay it off!


No manual tracking needed — everything happens automatically 😎
Pretty cool, right?



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Updated on: 26/08/2026