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Absence fee & booking ban

Contents:



Absence fee & booking ban — how it works


Sometimes a member books a class... and never shows up.

They take a spot, others can’t join, and your coach ends up training an empty room 😅


In WodGuru you can totally fix that 🙌


You’ve got three options:


  1. Absence fee,
  2. Booking ban,
  3. Blocking bookings based on wallet state.


You can use each one separately — or combine them all, depending on how your club works!



Where to enable absence fee?


Make sure you have the wallet module enabled.



Go to Settings → Bookings rules and edit your booking rules section to set the fee amount for missed classes.



When does the system charge an absence fee?


  • Member was booked but didn’t show up.
  • You remove them from the class → the system will ask if you want to charge the absence fee.
  • You can always edit the amount before confirming


Each time, you can decide if you want to charge the fee — or skip it, if there’s a reason not to



💡 If you have online payments enabled, the member can pay off the debt directly from their app 💰


How to enable paying off the debt in the app?


You need to have online payments enabled

If it is enabled, go to the Settings>Online payments tab and allow the wallet payoff by enabling the slider on the right:



Booking ban after no-show


Sometimes instead of a fee, you prefer a short break from bookings 😉


That’s what the Booking ban is for!


You’ll find it in:


Settings → Booking rules → Bookings ban



How it works:


  • Member misses a class → you remove them → system asks if you want to apply a ban.
  • You can set how many days the ban should last.


In the app, members will see this message:



👉 You can remove the ban anytime in the member profile



How to block bookings for members with debt in their wallets?


If you want to make sure a member can’t book any classes until their wallet balance is positive, go to:


Settings → Memberships → Advanced settings → Membership limitations


In the section "Block bookings based on wallet state", set the amount from which the system will start blocking bookings.


  • For example:

If you set it to “0”, a member with any negative wallet state won’t be able to book classes


This works perfectly with absence fees — the system automatically prevents debtors from booking new classes 😉



How does it all work together?


You’ve got full flexibility!


You can:

  • only charge an absence fee,
  • use a booking ban after a no-show,
  • or combine all three options.


💡 Example:

A member doesn’t show up → you charge the fee → wallet goes negative → the system automatically blocks bookings until they pay it off!


No manual tracking needed — everything happens automatically 😎

Pretty cool, right?


Check how bookings and absence fees can be managed for people with a Multisport card:

How to handle members with the Multisport card




Updated on: 12/11/2025