Why doesn’t a member receive emails?

Why didn't the email reach the recipient?

The most common reasons

It happens that some of the messages you send will bounce off the recipient's mail. Assuming the recipient's email address is correct, this is because your email may be treated as SPAM

• You can check whether your email has been delivered or not in the Communication > Message history tab:

• If the email wasn't delivered to the member/coworker, the most common reasons are:

1. Typo (pay attention to dots, dashes and other special characters in the email address),
2. Company email address. There aren't any issues with delivering emails to popular addresses eg Gmail, Hotmail. We encourage to use private email addresses from popular services

Whether an email ends up in spam or not depends on many factors, and there are a lot of articles on the web about it, for example:

• https://sleeknote.com/blog/why-emails-go-to-spam

What WodGuru does to prevent this from happening:

1. Adds the option to opt-out of receiving emails (unsubscribe)
2. It remembers the addresses to which the message could not be delivered and blocks sending emails to those addresses in the future
3. Breaks down big amounts of emails into smaller parts so they are not sent all at once

What WodGuru has no influence on:

1. The content of the message,
2. The title of the message,
3. The addressee

When we use the default WodGuru email address, reputation is built by all WodGuru customers using @mg.wod.guru.

To become slightly independent, you can integrate WodGuru with your gym's email box using the SMTP protocol.

💡 You may also want to check out:

• SMS
• Emails
• Automation of sending email and SMS messages

Updated on: 16/12/2025