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Suspending membership

Contents:


Suspending membership


How to suspend and further activate membership for your members.



We have been introduced to many membership suspension policies, such as:


  • no policy
  • up to 30 days of suspension in the year,
  • each month, up to 7 days,
  • and many more, basically each gym has slightly different rules.


At WodGuru we want to meet those needs. That's why you have an option to suspend membership and track the whole suspension history.


How to suspend membership?


There are two options to suspend membership for a selected gym member:


  1. directly from the search bar, clicking three dots on the chosen membership



  1. through editing the member's profile



  1. if a member has only one active membership, you can suspend it from the member’s quick menu by clicking the three dots (⋯) and selecting “Suspend membership”



The button we are looking for is: "Suspend membership"


Then define for how long would you like to suspend membership and click Suspend.


At this point:


  • your member receives an email with details about his suspension,
  • on a chosen date the membership will be automatically activated, and its end date will be moved for the selected suspension period.


Retroactive suspension of a membership


Okay, but what happens when a client comes up to you with doctor's note saying that he or she is currently unfit for any exercising?


We allow you to suspend a membership with an retroactive effect 😉 Which means you can choose any date in the past when the suspension should've started.


What is important to remember here, is that activation of the membership suspended in the past, will only be possible from tomorrow onwards.


How to edit the suspension?


You can edit ongoing suspension and change the date of it at any needed time through editing the member's profile



How does it look like from a member's app perspective?



Member has all the needed information about the suspension. During this time, classes sign ups are disabled.


At the membership activation date, the member received an email, and his app gets back to normal.


Suspension history


You can find it by clicking three dots near the chosen membership.



Easy peasy lemon squeezy



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Updated on: 20/02/2026