Continuous membership (contract) and membership cancellation
Contents:
Introduction
Continuous membership
Continuous membership extension rule
Notification about extending membership
Continuous membership contract cancellation
How to register a membership cancellation in the system
How to cancel an ongoing membership cancellation
WodGuru allows you to configure memberships in a way to maintain continuity between months. We use it mainly in case of a membership covered by the contract and also anytime we want to avoid breaks between the end of one membership and the start of the next one.
The continuity of the membership means that the payment date is unchanged.
Example:
The gym member has a monthly membership, valid until April 10. That member appears at the gym only on April 16 and pays for the next membership.
If the membership is continuous, the new end date of the membership is May 10 (April 11 - May 10). A month from the end of the last membership.
If the membership is not continuous, the new one starts on the day of purchase and the new end date of the membership will be May 15 (April 16 - May 15).
You can read about the general rules for creating memberships here: Creating memberships
From the 1st day of the month:
Such a membership will always start on the first day of the month and end on the last day.
Example:
In case of gym member registration, e.g. on October 20, the system will calculate the first installment as if it lasted from October 20 to October 31.
Prorata:
When the gym member DOESN'T buy a continuous membership on the first day of the month, the system will calculate how much the first membership installment should cost. It will do this based on the number of days left in the month and reduce the price accordingly.
The option is available for continuous memberships with "from the first day of the month" option enabled only.
Membership covered by the contract?:
In a situation where a gym member signs a contract for a specific number of months, we can add the number of installments to the membership.
Example:
Membership: OPEN 6 Months
We make a time based membership for 1 month and specify the number of installments as 6:
If the pass is continuous and it is about to be expired, client will see information in his app about automatic extension of his membership.
This applies to situations in which: the pass is continuous and the card has been linked to the club member's profile and it is not the last installment to be paid.
If a gym member wants to resign from extending a continuous membership, we use Cancel membership option.
When you need to register a membership cancellation in the system:
Go to the Reports > Clients tab.
Find the gym member
On the right, in the drop-down menu, select "Cancel membership".
You will see a box in which you specify how many installments (payments) are to be generated.
Example:
We want the gym member to pay for 2 more memberships.
In case of continuous membership without the number of installments, the system will set the installment to 1/3. This means that installment No. 1 is currently in progress, and the contract will end with installment No. 3.
In case of continuous subscriptions covered by the contract (with the specified number of installments), the system will change the number of the last installment to a number higher by 2 than the current one. This means that if there was, for example, installment 11/24, the cancellation will change it to installment 11/13.
Edit the gym member's account by clicking the pencil next to the member's name in the Reports > Clients tab.
Go to the "Athlete membership" section.
Click the button: "Remove cancellation".
Everything will return to the previous state, i.e.:
In case of a continuous membership without the number of installments, the number of installments will disappear.
In case of a continuous membership covered by the contract (with the specified number of installments), removing a membership cancellation will change the number of the last installment to the one configured in the given membership (i.e. 11/24 in the example described above).
Introduction
Continuous membership
Continuous membership extension rule
Notification about extending membership
Continuous membership contract cancellation
How to register a membership cancellation in the system
How to cancel an ongoing membership cancellation
Continuous membership (contract) and membership cancellation
WodGuru allows you to configure memberships in a way to maintain continuity between months. We use it mainly in case of a membership covered by the contract and also anytime we want to avoid breaks between the end of one membership and the start of the next one.
Continuous membership
The continuity of the membership means that the payment date is unchanged.
Example:
The gym member has a monthly membership, valid until April 10. That member appears at the gym only on April 16 and pays for the next membership.
If the membership is continuous, the new end date of the membership is May 10 (April 11 - May 10). A month from the end of the last membership.
If the membership is not continuous, the new one starts on the day of purchase and the new end date of the membership will be May 15 (April 16 - May 15).
You can read about the general rules for creating memberships here: Creating memberships
Continuous membership extension rules
From the 1st day of the month:
Such a membership will always start on the first day of the month and end on the last day.
Example:
In case of gym member registration, e.g. on October 20, the system will calculate the first installment as if it lasted from October 20 to October 31.
Prorata:
When the gym member DOESN'T buy a continuous membership on the first day of the month, the system will calculate how much the first membership installment should cost. It will do this based on the number of days left in the month and reduce the price accordingly.
The option is available for continuous memberships with "from the first day of the month" option enabled only.
Membership covered by the contract?:
In a situation where a gym member signs a contract for a specific number of months, we can add the number of installments to the membership.
Example:
Membership: OPEN 6 Months
We make a time based membership for 1 month and specify the number of installments as 6:
Notification about extending membership
If the pass is continuous and it is about to be expired, client will see information in his app about automatic extension of his membership.
This applies to situations in which: the pass is continuous and the card has been linked to the club member's profile and it is not the last installment to be paid.
Continuous membership (contract) cancellation
If a gym member wants to resign from extending a continuous membership, we use Cancel membership option.
How to register a membership cancellation in the system?
When you need to register a membership cancellation in the system:
Go to the Reports > Clients tab.
Find the gym member
On the right, in the drop-down menu, select "Cancel membership".
You will see a box in which you specify how many installments (payments) are to be generated.
Example:
We want the gym member to pay for 2 more memberships.
In case of continuous membership without the number of installments, the system will set the installment to 1/3. This means that installment No. 1 is currently in progress, and the contract will end with installment No. 3.
In case of continuous subscriptions covered by the contract (with the specified number of installments), the system will change the number of the last installment to a number higher by 2 than the current one. This means that if there was, for example, installment 11/24, the cancellation will change it to installment 11/13.
How to cancel an ongoing membership cancellation?
Edit the gym member's account by clicking the pencil next to the member's name in the Reports > Clients tab.
Go to the "Athlete membership" section.
Click the button: "Remove cancellation".
Everything will return to the previous state, i.e.:
In case of a continuous membership without the number of installments, the number of installments will disappear.
In case of a continuous membership covered by the contract (with the specified number of installments), removing a membership cancellation will change the number of the last installment to the one configured in the given membership (i.e. 11/24 in the example described above).
Updated on: 25/03/2024
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