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Membership (contract) cancellation

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Membership (contract) cancellation


**All about how you can register member's pass cancellation and how can you allow a member to do it on their own. **


Membership (contract) cancellation


Membership cancellation can only be applied to recurring memberships. More about what is recurring membership and how to create one, you can learn here.


How to register a membership cancellation in the system?


When you need to register a membership cancellation in the system:

  1. Go to the Reports > Clients tab.
  2. Find the gym member
  3. On the right, in the drop-down menu, select "Cancel membership".
  4. You will see a box in which you specify how many installments (payments) are to be generated.



Example:
We want the gym member to pay for 2 more memberships.

  • In case of open-ended contract, system will set the installment to 1/3. This means that installment No. 1 is currently in progress, and the contract will end with installment No. 3.
  • In case of recurring membership with fixed number of installments, the system will change the number of the last installment to a number higher by 2 than the current one. This means that if there was, for example, installment 11/24, the cancellation will change it to installment 11/13.


How to cancel an ongoing membership cancellation?


  1. Edit the gym member's account by clicking the pencil next to the member's name in the Reports > Clients tab.
  2. Go to the "Athlete membership" section.
  3. Click the button: "Remove cancellation".



Everything will return to the previous state, i.e.:


  • In case of a continuous membership without the number of installments , the number of installments will disappear.
  • In case of a continuous membership covered by the contract (with the specified number of installments), removing a membership cancellation will change the number of the last installment to the one configured in the given membership (i.e. 11/24 in the example described above).


If a club member has already paid all the cancellation installments and wants to purchase the same membership, you can just click "Extend membership" - then the cancellation will be automatically cancelled and the installment will move from the last to the first one


How to enable membership cancellation from member's app?


As a club, you can enable setting that will allow member to cancel a membership directly from their app.


To enable this option, you need to go to Settings > Memberships, and then edit the membership.


You can set here default number of cancellation installments and enable membership termination by member.



Member will be able to cancel a membership from their app as well as delete ongoing cancellation. When cancelling a membership, number of installments that you've set as default will be assigned to a member's membership.


How to cancel a membership from member's app?


If you have recurring membership and your club allows for it, you will be able to cancel your membership directly from the app.


**How can you do it? **


  1. Log in into your club's app.
  2. Go to Membership tab in Menu.
  3. Click on "Cancel a membership".



Done!


If a membership has default number of installments (number of payments left) set by the club, it will be assigned to your membership.


How to remove cancellation from member's app?


If you change your mind and decide to keep going to your club, we give you a possibility to remove cancellation.


Here's how it's done:



**💡 You may want to check: **



Updated on: 15/05/2025