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# Why doesn’t a member receive emails?

### Why didn't the email reach the recipient?
***The most common reasons*** <3  
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It happens that some of the messages you send will bounce off the recipient's mail. Assuming the recipient's email address is correct, this is because your email may be treated as SPAM ;)  

* You can check whether your email has been delivered or not in the *Communication > Message history* tab: 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/b/e/7ebe56acd3251c00/zrzut-ekranu-2025-09-4-o-10032_gp0hrj.png =750x344)

* If the email wasn't delivered to the member/coworker, the most common reasons are:

1. Typo (pay attention to dots, dashes and other special characters in the email address),
2. Company email address. There aren't any issues with delivering emails to popular addresses eg Gmail, Hotmail. We encourage to use private email addresses from popular services <3  

|| Much more often, emails are bounced from non-standard mailboxes, such as *@companyname.pl*, where anti-spam filters can be problematic. E-mails like *@gmail.com* don't cause such problems :p  

Whether an email ends up in spam or not depends on many factors, and there are a lot of articles on the web about it, for example:
* __https://sleeknote.com/blog/why-emails-go-to-spam__

What WodGuru does to prevent this from happening:
1. Adds the option to opt-out of receiving emails (unsubscribe)
2. It remembers the addresses to which the message could not be delivered and blocks sending emails to those addresses in the future
3. Breaks down big amounts of emails into smaller parts so they are not sent all at once

What WodGuru has no influence on:
1. The content of the message,
2. The title of the message,
3. The addressee

| Emails should have a lot of text compared to pictures. Links in the message should lead to reputable sites. We should avoid phrases like "free", "special offer", "buy now".

When we use the default WodGuru email address, reputation is built by all WodGuru customers using **@mg.wod.guru**.

To become slightly independent, you can integrate WodGuru with your gym's email box using the [SMTP protocol](/en/article/smtp-configuration-1c1mqx0/).

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**💡 You may also want to check out:**

* [SMS](https://help.wod.guru/en/article/sms-w485si/)
* [Emails](https://help.wod.guru/en/article/emails-2ntns0/)
* [Automation of sending email and SMS messages](https://help.wod.guru/en/article/automation-of-sending-email-and-sms-messages-1hju899/)